Global Corporate Survey 2024: Quality Management Budgets, Priorities And Tech Preferences
Rain Chiang
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Executive Summary
This report analyses the data from the 2024 Verdantix quality management global corporate survey. Our insights will enable quality management executives to benchmark their firms’ budgets, investment priorities and technology preferences relative to their peer group. The report will also guide strategic decision-making and business planning for executives from quality management technology firms. The 2024 Verdantix quality management survey spans 11 influential economies and 12 industries with stringent quality regulations. To compile the survey, we conducted telephone and video interviews in May and June 2024 with 101 senior decision-makers with responsibility for corporate-wide quality management strategies and initiatives.Global survey highlights the digital maturity and operational priorities of quality management functions
Annual global survey features 101 quality management executives across 12 industries
Quality management functions prepare for expanding operational responsibilities
Quality management’s inherent ties to supply chain management elevate the importance of sustainable quality practices
There are valuable opportunities to close gaps in quality management digital transformation
Firms leverage QMS software to meet their specific quality management challenges
Businesses are still piloting AI use cases for quality management
Figure 2. Quality management respondents: regional breakdown
Figure 3. Quality management budget plans for 2025
Figure 4. Operational priorities over the next two years
Figure 5. Influence of the quality management function on business processes
Figure 6. Change in quality management budgets in 2025
Figure 7. Prevention of supply chain disruptions: a key consideration for the business case for technology investment
Figure 8. Divisions in progress towards digital transformation amongst quality management functions
Figure 9. Use of disparate tools to manage quality processes
Figure 10. Technology goal priorities of the quality management function over the next two years
Figure 11. QMS software deployment across processes in 2025
Figure 12. Adoption of quality management AI use cases over the next two years
Figure 13. Barriers to successful AI adoption for quality management
About the Authors
Rain Chiang
Industry Analyst
Rain is an Industry Analyst in the Verdantix EHSQ practice. His current research agenda focuses on the intersection between EHSQ and ESG priorities. Prior to joining Verd...
Bill Pennington
VP Research
Bill is VP Research at Verdantix, where he leads analysis on the evolving and interconnected landscapes of EHS, quality, AI and enterprise risk management. His research helps ...
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