Building Maintenance Software Trends By Industry For 2020

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Executive Summary

This report provides industry-level insights into corporate maintenance strategies and software investment plans drawing on the 2019 global survey of 304 corporate real estate and facilities executives. The analysis finds that there is broad interest from firms in improving facility maintenance processes, particularly clearing backlogs and using maintenance to defer capital expenditure. Across the respondents, 32% plan to invest in software for asset and maintenance management by extending an existing deployment or investing for the first time. Monitoring building assets with the IoT is gaining traction; 22% of respondents are evaluating or trialling IoT solutions for this purpose. Vendors of CAFM, CMMS and IWMS should use this report to inform product roadmaps and 2020 business planning.
Facilities Executives From Multiple Sectors Want To Improve Maintenance In 2020 
Firms Rate Maintenance Backlog Clearance And Asset Lifetime Extension As Significant Priorities For 2020
Buyers Plan To Make Investments Across The IoT And CMMS
Vendors Should Develop IoT-Based Functionality, And COVID-19 Tools, To Engage Buyers  
Figure 1. Priority Attributed To Maintenance Backlog Clearance By Industry 
Figure 2. Priority Attributed To Optimizing Maintenance Processes To Extend Asset Lifetime By Industry 
Figure 3. Investment Plans In Asset And Maintenance Management Software By Industry 
Figure 4. Investment Plans In Fault Detection And Diagnosis Software By Industry 

About the Authors

Dayann Charles

Dayann Charles

Senior Manager, Advisory Services

Dayann is a Senior Manager in the Verdantix Advisory Services practice, with extensive experience leading strategic projects across the Verdantix landscape. He specializes in …

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Susan Clarke

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace managem…

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