.

Employee-Facing Tech Makes A Buzz At World Workplace Europe

Verdantix attended IFMA’s World Workplace Europe conference last week (31 May–01 June). This major event for the facilities management sector had almost 400 attendees including facilities and workplace management professionals, service providers and technology companies.

So, what was the hot topic? One major theme of the event was how to connect people to the workplace using digital technologies. For example, we heard that facilities management firm ISS is piloting a digital concierge service which assists occupants in managing everyday tasks such as room booking or organizing catering. It is based on providing occupants self-service apps, as well as chatbots which simulate conversation to respond to worker requests.

Engaging occupants has become a hot theme across real estate, energy and facilities management software markets. For example, incorporating crowd-sourced insights on temperature preferences is gaining momentum in energy management applications, witness Energy Deck or Honeywell’s Vector Occupant App. In the Integrated Workplace Management System (IWMS) space, developing modules to engage everyday office workers has become a recent focus. For example, in May 2017, IWMS provider iOFFICE launched a set of employee experience solutions which can be layered on legacy IWMS solutions, to quickly make systems more employee centric.

Whilst evidence linking employee engagement with financial benefits is still emerging and it is not clear that companies are directly spending money on it, there are some promising use cases. For example, firms reducing the size of their office spaces could benefit from employee engagement applications to help maintain occupant comfort and engagement whilst cutting real estate costs

For more insight into technologies for optimizing facilities, tune into this Thursday’s webinar Technologies For Smart Buildings And Facilities Optimisation: How To Make The Right Choice?